We’ve changed the way that customers pay valuation fees

We’ve changed the way that customers pay valuation fees

We’ve changed the way that customers will pay their valuation fees.

Under our previous process, the customer selected the quote that they wished to move forward with and sent Atom bank the fee via bank transfer, after which we instructed their chosen valuer.

Going forward, once a customer has selected their quote, we will pass this information on to our panel valuers (Method or VAS), who then contact them directly for payment.

Why have we changed things?

We’ve changed our process to make the experience even faster and smoother for customers. By organising direct payment, we will be cutting 24 hours of processing time and enabling the valuation to be instructed right away. The end result should be a quicker valuation and that customers may be able to complete their loan sooner.

What do brokers need to do?

To ensure that this change goes smoothly, brokers will need to make customers aware that they will be contacted by either VAS or Method to take payment for the fee directly.

They should also explain the importance of making payment when first contacted so we can progress their valuation swiftly. As we can’t continue to process the loan until the fee is paid, any delays will increase the time to completion.

Got any questions?

If you’d like to find out more or have any questions, feel free to get in touch with our TBDM team by email at businesssupport@digitalmortgages.net or by phone on 0333 399 0060 (9am–5pm, Mon–Fri). Alternatively, you can contact your RBDM.