For intermediaries only
For intermediaries only:Our processing team has a high volume of documents to process this week so we may be busier than usual. Please bear with us for a few days.

How to complain

If you’re not happy with something, we’re all ears.

Your first port of call should be your BDM or TBDM either by phone or email. They’ll try to resolve your problem first and will keep you up to speed with what’s happening every step of the way. If they cannot solve it, they’ll let you know what’ll happen next.

To contact us call 0333 399 0055 or email us.

If you’d prefer to send a letter, our address is:

PO Box 105,
Blyth,
NE24 9DU

How to complain on behalf of your customer

If the complaint is on behalf on your customer, then we’ll raise it for you and keep you and your customer informed of the next steps. Click here for more information on this. Or you can advise your customer to visit that page or if they have our app, they can log in, click on the help button and chat to us straightaway.